FAQs

Popular Questions

Do you have a store I can visit?

We currently only hold a small show room with samples as we directly order samples for customers to view.

Address: 1-5 Fisher Street Silverwater 2128

When will my order be shipped?

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3.30pm AEST.

Orders placed before 2pm (Monday–Friday) are shipped out the same day!

During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order.

Please allow no more that 2 extra business days during this time for your order to be dispatched.

In some cases, we may need to contact you before your order can be processed due to a security check.

To ensure there is no delay, please respond to any email from us.

You can view our shipping policy here

How can I track my order?

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number!

Copy and paste your tracking number into the link below to see the current status of your order: https://auspost.com.au/mypost/track/#/search 

Please note: it may take 24 hours for tracking scans to appear once your order has been shippe

How can I exchange or return my order?

You can return any items from your order within 30 days for change of mind!

Please Contact Us and we will sort them out for you.

You can view our exchange/return policy here

Branding Information

How do I get a quote?

Simply fill out your information via Contact Us with all your requirements and one of our sales reps will get back to you at the earliest possible time.

In busy periods please allow 1 working days for a return call or email.

Is there a minimum order?

For Embroidery, no there is no minimum order.

For Screen Printing, Yes a minimum of 21 units is required.

Please note that there are a $100 AUD setup fee for new customers.

What is the lead time on uniforms?

From order placement to the finish of production: At Maximum 2 weeks.

Orders generally dispatch before this time and our customers are notified via email when their items are dispatched.

Can you supply me with samples?

If finding a new uniform range for your staff is what you’re looking for, we can supply samples provided they are returned to us.

One of our sales reps can bring you out the samples and advise you on the right garment for your business.

We also may have the product in our show room or warehouse. Please Contact Us first to find out.

Do you offer discounts for large orders?

We do look at volume for orders, so please Contact Us with your requirements and we will see what we can do.

We already offer all of our new and existing customers the best prices and a better uniform solution.

My company has sites all over Australia, can you ship directly to them?

Yes! We currently supply large businesses that have sites based across Australia and we ship directly to them.

We also have a Business Client Portal that your sites can directly order your exclusive uniform range from.

Please see our client portal page for more information.

I want a whole new uniform range for my company, what can you do?

We can do exactly that! We provide a one stop uniform solution for companies and are more than happy to help you with this.

We just need a few requirements from you regarding the color / image you’re going for and we can sort the rest.

We provide everything from Corporate uniforms, work wear, Hi-Vis, PPE, Work Boots and even all your promotional products.

We supply a large number of brands so your company is not limited to a small range.

These brands include the likes of Biz Collection, City Collection, King Gee, Hard Yakka, Bisley, Mongrel, Winning Spirit, Ramo, Aussie Pacific, JB’s Wear, Syzmik, DNC, Van Heusan, Chef Works AND MORE!

I only have a JPEG image of my logo, is this okay?

For Embroidery, this is completely fine. We digitize everything and Embroider everything IN-HOUSE.

You will be emailed a PDF proof of your logo before any production starts.

For any printing items we  will need an EPS, AI or Vector file of your logo.

The designer will have all these files on hand if you’re not sure who to ask for them.

You don’t have this? That is fine, we can always help out with a Re-Draw.

We also need the PMS colors of your logo for printing so the match is as close as possible.

My company uses your online portal, how do I order?

First off – you will need to be added into the system. Your HR department organise this and they are the best person to contact.

You will be given a user name and temporary password that you are able to change.

Once logged in your uniform allocation and garments for your role will only be visible.

All the images, sizing and descriptions are there for your convenience.

Anything you order outside of your allocated uniform will need to be self purchased.

If you have any questions at all, please Contact Us.

So whats next?

We know that finding the perfect uniform for your staff is key.

Contact us now to find out what we can do for you. We are happy to give you a quote or we can come see you to talk about the next step for your business.

Contact Us